bji9's Privacy Policy
This policy explains in detail how your personal information is collected, stored, and protected on the bji9 platform.
1 Introduction & Scope
bji9 ("we", "our", "platform") operates a safe and reliable online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use the bji9.lat website and related services, how that information is used, who it is shared with, and how you can maintain control over your own data.
By using this website or creating an account, you are considered to have agreed to the terms of this Policy. If you have any objections after reading this Policy, please refrain from using the platform and contact us.
2 Information We Collect
bji9 collects only the information necessary to provide services, manage accounts, and ensure security. The types of information collected are outlined below:
2.1 Registration & Account Information
- Full name and date of birth (for age verification — users must be 21 years of age or older).
- Email address and mobile number.
- Your preferred login name and password (passwords are always stored in encrypted form and can never be read directly).
2.2 Identity Verification Information (KYC)
- A copy of your National ID (NID), passport, or driving licence.
- Proof of address documents (utility bill or bank statement).
- Selfie or photo verification where applicable.
2.3 Financial Information
- The bKash, Nagad, or Rocket mobile number used for transactions.
- Account name and number for bank transfers.
- Deposit and withdrawal history (date, amount, method).
Important: We do not store card numbers or bank PINs. All financial transactions are completed via SSL encryption.
2.4 Usage Data & Logs
- IP address, device type, operating system, and browser information.
- Time of site visits, pages viewed, and session duration.
- Game history, bets, and win/loss records.
2.5 Communication Information
- Content of messages sent to support via live chat or email.
- Records of complaints and requests.
3 Purpose of Data Use
bji9 uses the information collected for the following legitimate purposes:
- Account Management: Creating, verifying, and maintaining your account.
- Service Delivery: Processing gameplay, betting, deposits, and withdrawals.
- Identity & Age Verification: Ensuring that platform users are at least 21 years of age.
- Security & Fraud Prevention: Detecting suspicious transactions, preventing account hacking, and identifying multiple accounts.
- Customer Support: Resolving your questions and complaints.
- Responsible Gaming: Identifying patterns of excessive play and providing assistance.
- Service Improvement: Analysing user experience to further improve the platform.
- Legal Compliance: Adhering to applicable laws and regulations.
- Communication: Sending account-related notifications, promotional offers, and security alerts.
4 Data Sharing & Disclosure
bji9 maintains strict confidentiality. Your information may be shared only in the limited circumstances described below:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game software suppliers are given access to the minimum information necessary to operate the service. All such partners are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Information may be disclosed to comply with court orders, legitimate requests from investigative authorities, or requirements under applicable law. In such cases, we will disclose only what is legally required.
4.3 Fraud Prevention
Information may be shared with relevant authorities in connection with investigations into active fraud, money laundering, or other illegal activities.
4.4 Business Transfers
In the event of a full or partial transfer of bji9's business or assets, user information may form part of the transferred assets. You will be notified in advance should such an event occur.
5 Cookies & Tracking Technologies
The bji9 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Use of Cookies
- Essential Cookies: Maintaining login sessions, storing security tokens, and remembering your preferred language. Without these, the site cannot function properly.
- Analytics Cookies: Understanding which pages are visited most and how users navigate the site.
- Functional Cookies: Remembering your preferences and settings to provide a personalised experience.
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note, however, that disabling certain cookies may limit some features of the site and could complicate the login process.
6 Data Security Measures
bji9 applies industry-standard technical and organisational measures to protect your personal information:
- SSL/TLS Encryption: All site connections are secured with 256-bit SSL encryption, preventing eavesdropping during data transmission.
- Encrypted Storage: Sensitive information (passwords, financial records) is stored on servers in encrypted form.
- Restricted Access: Only authorised staff may access user information, and only to the extent required.
- Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
- Two-Step Verification: An additional layer of protection is available for account login.
7 Data Retention Period
bji9 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. General retention guidelines:
- Active Accounts: All information is retained for the duration that the account remains active.
- Closed Accounts: Financial transaction and KYC records may be retained for a specified period after account closure, as required by law.
- Log & Analytics Data: Kept in anonymised form (with personally identifiable information removed) for service analysis.
Once the retention period ends, data is securely deleted or anonymised.
8 Your Rights
As a bji9 user, you have the following rights regarding your personal information:
8.1 Right to Know
You may ask what information bji9 holds about you. Contact us and we will inform you within the designated timeframe.
8.2 Right to Rectification
If your account contains incorrect or incomplete information, you may correct it. This can be done through your account settings or via support.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or ongoing disputes, it may not be possible to delete all information immediately.
8.4 Right to Restrict Processing
In specific circumstances you may request that the processing of your information be restricted, though this may affect your use of the service.
8.5 Right to Object
You may object to marketing communications or certain types of data processing. For marketing emails, use the unsubscribe option.
9 Children's Privacy
bji9's services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors. Age verification at the time of registration is mandatory.
If we are informed that information has been collected from a minor, we will immediately close that account and delete the associated data.
10 Responsible Gaming & Data
bji9 places the highest importance on responsible gaming. To support this, we analyse users' gaming history and behaviour:
- To identify unusual or excessive patterns of play.
- To process self-exclusion requests and apply them effectively.
- To monitor deposit limits and betting limits.
To learn more about responsible gaming, visit our Responsible Gaming page.
11 Policy Changes
bji9 may update this Privacy Policy from time to time. For any significant change, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to registered users by email.
- Display a notification when you log in to the platform.
Continued use of the platform after a revised Policy is published will be considered acceptance of the new Policy. If you do not agree with the changes, you have the right to close your account.
12 Contact
If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Via the site's 24/7 live chat support (in Bengali and English)
Our support team is available 24 hours a day, 7 days a week. For privacy-related requests, we will provide a written response within 30 business days.
Want to know more?
Check our Terms & Conditions, Responsible Gaming guidelines, or FAQ page — you'll find answers to any question there.